Shipping policy

SHIPPING POLICY

Effective Date: October 2026

1. Where We Ship

TipsyTap currently ships to Australia and New Zealand. We are unable to ship to PO Boxes or Parcel Lockers at this time.

2. Processing Time

All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.

3. Delivery Timeframes

Australia
Standard Shipping — 5 to 10 business days — Free
Express Shipping — 2 to 5 business days — calculated at checkout

New Zealand
Standard Shipping — 7 to 14 business days — calculated at checkout

Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods including Christmas and public holidays.

4. Tracking Your Order

Once your order has been dispatched you will receive a tracking number via email. You can use this number to track your order through the carrier’s website. Please allow 24 to 48 hours for tracking information to update after dispatch.

5. Free Shipping

Free standard shipping is available on all Australian orders. No minimum spend required. Free shipping is automatically applied at checkout.

6. Shipping Carriers

TipsyTap uses a range of trusted carriers to deliver your order including Australia Post and other courier services. The carrier used will depend on your location and the shipping method selected at checkout.

7. Delays and Lost Parcels

TipsyTap is not responsible for delays caused by third party carriers, customs processes, or circumstances beyond our control including extreme weather events or natural disasters.

If your order has not arrived within the estimated timeframe please contact us at support@tipsytap.com.au with your order number and we will investigate on your behalf.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item please contact us within 7 days of delivery at support@tipsytap.com.au with your order number and photographs of the issue. We will arrange a replacement or refund promptly.

9. Address Errors

Please ensure your delivery address is correct at the time of placing your order. TipsyTap is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address please contact us immediately at support@tipsytap.com.au before your order is dispatched.

10. Contact Us

For any shipping enquiries please contact our team at support@tipsytap.com.au. We aim to respond within 24 business hours.

TipsyTap — tipsytap.com.au — Last updated October 2026